We are committed to maintaining
the highest degree of integrity
in all our dealings with potential, current and past clients, both
in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned.
We extend the same standards
to all our customers, suppliers
We always conduct our own
services honestly and honourably,
and expect our clients and suppliers
to do the same. Our advice, strategic
assistance and the methods imparted through our training,
take proper account of ethical considerations, together with
the protection and enhancement
of the moral position of our clients
Duty of care
Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this company, should avoid causing
any adverse effect on the human rights of people we deal with, the local and wider environments, and the well-being of society at large.
Conflict of interest
We will at all times give unbiased and objective advice. We will not give or accept any inducement,
gift or hospitality that may affect
or may be seen to affect our judgement. We will not give advice or prepare estimates if to do so would cause a conflict with the interests of our customers.
Our contract will usually be in
the form of a detailed proposal, including aims, activities, costs, timescales and deliverables.
The quality of our service and the value of our support provide the only true basis for continuity.
We always try to meet our clients' requirements, and particularly
for situations where an external funding provider requires more official parameters and controls.
Our fees are always competitive
for what we provide, which is high quality, tailored, specialised service. As such we do not generally offer arbitrary discounts; generally a reduction in price is only enabled
by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients' available budgets and timescales. Wherever possible we agree our
fees and basis of charges clearly
in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
We aim to be as flexible as possible in the way that our services our charged. Generally an agreed payment on commencement of
work and then stage payments as work progresses. Final payment to be made when all parties are happy and satisfied with the completed work. We make no attempt to charge interest on late payments,
so we expect payments to be
made when agreed. Our terms
are generally payment on receipt
and moral rights
We retain the moral rights in,
and ownership of, all intellectual property that we create unless agreed otherwise in advance
with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.
We maintain the quality of what
we do through constant ongoing review with our clients, of all
aims, activities, outcomes and the
cost-effectiveness of every activity.
We encourage regular review meetings and provide regular progress reports.
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and
any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.
Equality and discrimination
We always strive to be fair
and objective in our advice
and actions, and we are never
influenced in our decisions,
actions or recommendations
by issues of gender, race, creed, colour, age or personal disability.